What is a chatbot

A chatbot is a software application that’s used to engage in human conversation in a natural way. Chatbots are commonly used across many different industries for many different purposes.

Chatbots use artificial intelligence (AI) and natural language processing (NLP) to help users to interact with web services or apps through text, graphics, or speech. Chatbots can understand natural human language, simulate human conversation, and run simple, automated tasks. Chatbots are used in a variety of channels, such as messaging apps, mobile apps, websites, phone lines, and voice-enabled apps.

Chatbots can be developed to handle just a few simple commands or to serve as complex digital assistants and interactive agents. A chatbot can be a part of a larger application or be completely stand-alone.

How do chatbots work?

Driven by AI, automated rules, natural-language processing (NLP), and machine learning (ML), chatbots process data to deliver responses to requests of all kinds.

There are two main types of chatbots.

  • Task-oriented (declarative) chatbots are single-purpose programs that focus on performing one function. Using rules, NLP, and very little ML, they generate automated but conversational responses to user inquiries. Interactions with these chatbots are highly specific and structured and are most applicable to support and service functions—think robust, interactive FAQs. Task-oriented chatbots can handle common questions, such as queries about hours of business or simple transactions that don’t involve a variety of variables. Though they do use NLP so end users can experience them in a conversational way, their capabilities are fairly basic. These are currently the most commonly used chatbots.
  • Data-driven and predictive (conversational) chatbots are often referred to as virtual assistants or digital assistants, and they are much more sophisticated, interactive, and personalized than task-oriented chatbots. These chatbots are contextually aware and leverage natural-language understanding (NLU), NLP, and ML to learn as they go. They apply predictive intelligence and analytics to enable personalization based on user profiles and past user behavior. Digital assistants can learn a user’s preferences over time, provide recommendations, and even anticipate needs. In addition to monitoring data and intent, they can initiate conversations. Apple’s Siri and Amazon’s Alexa are examples of consumer-oriented, data-driven, predictive chatbots.

The Value of using Chatbots

They offer a multitude of benefits for both the customer and organization. They allow for a customer to retrieve the information they need in an effortless way and simplify the engagements they are having with an organization; this increases their satisfaction. With simplicity comes speed, allowing a customer to retrieve information on demand. For an organization, chatbots can scale the number of engagements customers have with bots. Since repetitive and manual tasks can be automated, this leads to cost reductions within the company and generated revenue from better leads and relationships with current customers.


Chattabotz offer artificial intelligence-driven chatbots with the ability to integrate into custom systems. Including chatbots for websites to advanced integration deployed across multiple different channels – from WhatsApp to Facebook Messenger, Twitter, Microsoft Teams, and more.

They are experienced chatbot developers, harnessing the power of artificial intelligence and designing chatbots that go beyond your typical bot. This, combined with a partnership with Microsoft and their technologies, means that we offer an extremely powerful solution.

We work with global organisations across a select range of industries and have created, designed and developed a global portfolio of cutting-edge chatbot solutions.

Finchatbots build powerful all-in-one conversational AI solutions by partnering with the right technology providers. Simply select your requirements and they will do the rest.

Specialising in:

  • CRM systems to ensure all customer engagements and live data are all automatically updated in your CRM system
  • Payment Gateways -end to end solutions through integrated payment service providers This ensures seamless instant payments
  • Know your customer/client- Integration with credit protection providers to enable credit checks, credit alerts and credit reports
  • Optical Character Recognition. Integration with OCR service providers to digitise documentary processes, enabling ease of document management and validation
  • Digital signatures Integrate with Digital signature specialists to enable an electronic process that indicates acceptance of an agreement or record