YOUR FUTURE IN DIGITAL TRANSFORMATION
We are technology consultants with a strong understanding of business and the know-how to leverage process and technologies to help you succeed.
Our consulting philosophy is based on working in a close partnership with our client’s management & teams to ensure its total involvement and commitment to implement our proposed solutions to achieve our client’s objectives.
Digital Consulting using a 7 step process:
1 – Adopt an exponential mindset and buy in.
2 – Assess your current state – inventory company “assets” and activities
3 – Identify the business processes to transform and create your strategy and budget
4 – Create a broad digital roadmap
5 – Identify the technologies you’ll use
6 – Put the right people in place
7 – Determine your goals with KPIs
What is Digital Transformation ?
Digital transformation is what’s happening to organizations as they adopt new and innovative ways to do business based on technological advances. It’s the process of fundamentally changing something using digital tools and describes adopting technology and potentially changing corporate cultural to improve or replace whatever existed before. Digital transformation isn’t a product or solution to be purchased out the box, It is a holistic solution with a variety of products together to work in synergy that affects everything IT in every industry.
What is the purpose of Digital Transformation ?
It is believed that 50% of the traditional companies on the Fortune 500 have disappeared since 2000 due to digitalisation. They failed to remain relevant and competitive in a fast-changing business environment and were easily phased out. It is one evidence of the brutality of digital transformation and a scenario that never been seen in the history of economics and business. Never before have the rules and pre-requisites of business changed so quickly – and the rate of change is continuing to increase.
Key drivers of digital transformation are:
Profitability, Customer satisfaction, Increased speed-to-market
With benefits being:
Better collaboration between departments, Increased efficiency, Provide better service
Digital Transformation in South Africa
South Africa is still on the list of developing countries and it’s economy has been further strained by Covid-19, so for businesses operating in the current landscape, digital transformation is a means of survival. Adopting digital technology, along with a digital mindset throughout the organization, allows businesses to recover as well as respond to changes quicker, as it enhances, as well as speeds up processes and enables agility.
We are reminded that digital transformation doesn’t only involve technology, but rather fundamental changes in an organization’s business processes, as well as the workforce. This doesn’t come without challenges though. It is noted that in Africa, the lack of experienced network engineers is hampering the development of internet infrastructure, which means organizations can’t take full advantage of new technologies, such as IoT, AI, blockchain technology and big data. As such, the need for investments in human development and digital skills is highlighted.
Delivering a great customer experience is hugely important for any business. The better experience customers have, the more repeat custom and positive reviews you’ll receive, while simultaneously reducing the friction of customer complaints and returns.
It is how the employee perceives the company overall, and their role in the company. What some organisations forget, is that their employees are their first (and most important) customers. Therefore, focusing on the employee experience is even more critical than evaluating the customer experience.
The main goal of process optimization is to reduce or eliminate time and resource wastage, unnecessary costs, bottlenecks, and mistakes while achieving the process objective. Not only spending time correcting errors if the mistake exists. It is not enough to know that but to know how to improve that.
It means converting something non-digital into a digital representation to be used by computer systems and automate processes or workflows. Digitisation enables the creation of business value, which needs data. It helps to lay the foundation for business use to leverage that data for faster and more accurate operations.